terms + conditions

Customer Care

I'm one of those people that if I like something, I REALLY like something & I tend to wear the things I love over and over again which puts them at high risk. I never fret because I can easily make myself a new pair -- but I feel it is my responsibility to extend that same confidence to every client. If you lose an earring from a pair, I will replace it free of charge. If you need replacement backs, I will ship them to you. If you need your jewelry cleaned, you can come visit at our pop ups and I will clean for FREE. If you need additional custom accommodations, I will do my best to fulfill.  I want you to be confident when you wear your pieces !

legal & liabilities

Thank you for visiting polishedconcreteshop.com. We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again and again. POLISHED CONCRETE provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Since POLISHED CONCRETE may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

This website is expressly owned and operated by POLISHED CONCRETE. The mailing address for Machete is 165 Central Park Avenue Unit #913 Virginia Beach, VA 23462 . Unless otherwise noted, all design and content featured on polishedconcreteshop.com -including navigational buttons and images, artwork, graphics, photography, text, and the like -are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by POLISHED CONCRETE LLC. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of POLISHED CONCRETE. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from POLISHED CONCRETE. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

 

Given the unpredictability of technology and the online environment, POLISHED CONCRETE does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. POLISHED CONCRETE shall not be liable for damages of any kind related to your use of or inability to access this website.

 

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on polishedconcreteshop.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a POLISHED CONCRETE product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. POLISHED CONCRETE shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

 

At polishedconcreteshop.com, we go out of our way to select and produce the kind of distinctive materials for which the brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on polishedconcreteshop.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us.

 

 

 

 

POLISHED CONCRETE products displayed on the website may be available at specialty retailers worldwide. The prices displayed on the website, however, are quoted in U.S. Dollars and are valid and effective only in the United States and Canada.

 

 

 

POLISHED CONCRETE products displayed on the website are available at specialty retailers while supplies last. In some cases, web merchandise may not be available. Our specialty retailers may also have different prices or promotional events at different times. Sale prices on the website are Internet-only specials.

 

 

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

 

You agree to indemnify, defend, and hold harmless POLISHED CONCRETE, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

 

 

 

 

 

 

 

 

 

Although we will make every effort to respond quickly to applicable email messages, polishedconcreteshop.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding POLISHED CONCRETE, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through polishedconcreteshop.com shall become and remain the property of POLISHED CONCRETE. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

 

POLISHED CONCRETE collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer's shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. In addition, we maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this or other websites and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer as well as to determine what offers, promotions or information to send to you. POLISHED CONCRETE may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of the POLISHED CONCRETE corporate family, as well as a company contracted to help prevent the unauthorized use of credit and gift cards.

 

We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other news. Email addresses collected at polishedconcreteshop.com  or at our pop ups are used internally and by our business partners. If you would like to unsubscribe from our email list or would prefer that your email address not be shared with our business partners, contact us. We will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.

Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology. In order for SSL security to work, you must use an SSL enabled browser. Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. nfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

legal information

limitation of liability

inaccuracies

availability

product information

Pricing

colors

indemnification

privacy + safety

correspondance

collected information

our email list

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

secure shopping

Thank you for shopping at polishedconcreteshop.com. This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.

Know Our Brand

POLISHED CONCRETE is modern jewelry with a purpose, handmade in Virginia Beach. We use only carefully selected, eco-friendly materials on our pieces. All of our earrings are hypoallergenic, and have a lifetime guarantee. We are hoping through the sale of our contemporary collection, we can fund our giving back project - FOUNDATION. To ensure this, we are donating 75% of every purchase directly to our charity chapter in an effort to create better living environments for Alzheimer's patients and their caregivers. 

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Property of Polished Concrete, 2020