Shipping & Returns
Items ship within 3-10 business days from purchase. Each item is made by hand to order, and will be processed in the order in which it was received. Please contact us for inquiries on rush or expedited shipping.
All items ship from Virginia Beach, Virginia. All prices are USD.
We do not authorize purchases on this website for re-sale. To become an approved retailer, please contact us and/ or apply for wholesale.
To guarantee the authenticity of your purchase, we recommend customers to always buy product either directly from our website, in-person at pop up shops and vendor events, or from our retail partners listed on the Stockist page.
All domestic orders are shipped first class via USPS with delivery confirmation and tracking number. Shipping upgrades are available in the cart, however we ask that you contact us via email prior to purchase if you have a requested delivery time. Please note that upgrading to express shipping does not speed up the processing time, only the number of days it takes the package to arrive once shipped. Emailing us ensures that we can accommodate your desired date as best as we can !
If your order value is more than $500 or more, your package will require a signature upon delivery. If you would like this for smaller orders, please request in the notes section at checkout.
Available shipping options for international delivery are calculated at checkout. USPS estimates international delivery to take in between 6 and 10 business days, however we cannot guarantee how long it will actually take for your item to arrive due to customs. Import duties and taxes are not included in purchase price or shipping rate. Customers are responsible for any customs and duties fees that may be incurred.
Shipping times are estimates. Due to COVID-19, shipping times can be slower than usual. Please bear with us.
We do not refund for packages lost in transit.
We are unable to refund or replace stolen packages or retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.
We are not responsible for items not received due to an incorrect or incomplete shipping address. Items marked undelivered due to an incorrect or incomplete shipping address will be reissued if and when they are received back at Polished Concrete and may incur a reshipment fee.
Return & Exchange Policy
Purchases are final. Exchanges and credits are accepted until 15 days after item is received or delivered. Customers must contact if repair or product maintenance is needed. Sale or discounted items, or custom, altered, or personalized items are final sale and ineligible for exchange.
In the event of an exchange, the customer is responsible for all shipping costs involved in returning of the item. Original or additional shipping costs paid by customer will not be refunded. Item must be sent back in its original packaging, unworn, and with receipt of original purchase or order number.
We are not responsible for Polished Concrete items purchased from other retailers.
Additionally, we have the right to accept returns on a case-by-case basis. Purchases made in person at shows and pop-ups are eligible for the same return policy, except that return shipping is responsibility of the buyer.
Thank you for shopping at polishedconcreteshop.com. This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.
POLISHED CONCRETE collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer's shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. In addition, we maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this or other websites and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer as well as to determine what offers, promotions or information to send to you. POLISHED CONCRETE may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of the POLISHED CONCRETE corporate family, as well as a company contracted to help prevent the unauthorized use of credit and gift cards.
Our Email List
We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other news. Email addresses collected at polishedconcreteshop.com or at our pop ups are used internally and by our business partners. If you would like to unsubscribe from our email list or would prefer that your email address not be shared with our business partners, contact us. We will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.
Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology. In order for SSL security to work, you must use an SSL enabled browser. Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.