Items ship within 3 - 10 business days from purchase. Each item is made by hand to order and will be processed in the order in which it was received. Please contact us for inquiries on rush or expedited shipping.

All items ship from Portsmouth, Virginia. All prices are USD.

We do not authorize purchases on this website for re-sale. To become an approved retailer, please contact us and/ or apply for wholesale.

To guarantee the authenticity of your purchase, we recommend customers to always buy product either directly from our website, in-person at pop up shops and vendor events, or from our retail partners listed on the Stockist page.

Domestic Customers:

All domestic orders are shipped first class via USPS with delivery confirmation and tracking number. Shipping upgrades are available in the cart, however we ask that you contact us via email prior to purchase. Please note that upgrading to express shipping does not speed up the processing time, only the number of days it takes the package to arrive once shipped. Emailing us ensures that we can accommodate your desired date as best as we can !

If your order value is more than $500 or more, your package will require a signature upon delivery. If you would like this for smaller orders, please request in the notes section at checkout.

International Customers:

Available shipping options for international delivery are calculated at checkout. USPS estimates international delivery to take in between 6 and 10 business days, however we cannot guarantee how long it will actually take for your item to arrive due to customs. Import duties and taxes are not included in purchase price or shipping rate. Customers are responsible for any customs and duties fees that may be incurred.

General Information:

Shipping times are estimates.

We do not refund for packages lost in transit.

We are unable to refund or replace stolen packages or retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.

We are not responsible for items not received due to an incorrect or incomplete shipping address. Items marked undelivered due to an incorrect or incomplete shipping address will be reissued if and when they are received back at Polished Concrete and may incur a reshipment fee.

Please reach out to us should you have any issues or questions regarding your order or future order.